Can my order be delivered Internationally?
We no longer support international shipping at this time. back to top

 

How can I tell if an item is available?
Check availability from the drop-down menu on any item page. back to top

 

Can I order an item that I see in the catalog but not on the website?
If you have the catalog item number for an item, enter it in the search box at the top of any page. If your search does not bring up the item you were looking for, please contact our Customer Service Department via phone (800.870.3513) or email (customerservice@garnethill.com). back to top

 

Where do I find more information about an item?
Detailed product information, care instructions and size charts can be found on the tabs located on each item page. If you have additional questions, our product experts in Customer Service are available by phone (800.870.3513) or email (customerservice@garnethill.com). back to top

How do I have an item monogrammed?
Click here for detailed instructions on monogramming, styles and available thread colors. Allow one additional week for delivery of orders that include personalized items. All in-stock items will be shipped together after personalization is completed. back to top

Can I ship items to multiple addresses?
Absolutely! Simply select "Ship to more than one address" on the Billing & Shipping page of the checkout process. As a registered user, you can select addresses from your address book or add new addresses. back to top

What are your shipping and processing charges?
Charges for orders shipping to United States:

U.S. Express Two-Day (available to street addresses only) - ONLY $15.00 more than regular S&P charge.
U.S. Express Next-Day (available to street addresses only) - ONLY $20.00 more than regular S&P charge.
U.S. Express Delivery orders placed after 1:00 p.m. will ship the following business day.
U.S. Express Delivery orders cannot ship on Saturdays, Sundays or holidays.
We recommend an express service when shipping to Alaska or Hawaii, as ground service may take up to three weeks.
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What are the shipping and processing charges for furniture and large rugs?
Because furniture and large rugs cost more to ship than our other merchandise, a surcharge has been added to our regular shipping and processing charge. This additional amount will appear on the item detail page after the size and color for the item has been selected. back to top

How do I track the status of an order?
You can check the status of any Garnet Hill order by clicking on the "Order Status" button on the top navigation bar and following the directions given on that page. If you do not have your order number, please contact us for assistance, 8am to 5pm EST Monday thru Friday back to top

How do I redeem a Gift Card or coupon online?
To redeem a Gift Card or coupon, type the number in the space provided on the Payment Information page during the checkout process. back to top

How do I cancel an order?
You may cancel your order at any time prior to pressing the "Submit Order" button at the end of the checkout process. If you want to cancel your order after you have pressed the Submit Order button, you should contact our Customer Service Department by phone (800.870.3513) immediately. back to top

How do I exchange or return an item during the holiday shopping season?
Anything you purchase now through December 24, 2022 you can return for an exchange or refund through March 31, 2023. (Continental U.S. only. Other customers, please contact Customer Service.)

Send your item using the standard UPS or USPS return label included with your order. For your records, please jot down the tracking number from the label.

For exchanges, there is no charge to return the item, and the new merchandise will be shipped to you with no shipping fee. For returns, there is a $8.95 shipping fee per package with our label.

Should you prefer to pay for your own return shipping and insurance via the carrier of your choice, please still include the standard return label and ship to:

Please note that some items such as rugs, beds, and furniture require special handling when returning or exchanging. Please follow the instructions included with your purchase.

For help, please contact our friendly Customer Service team at 1.800.622.6216 or customerservice@garnethill.com. back to top

What are the benefits of registering?
As a registered customer, you can store your personal billing information, save an address book of shipping addresses for your friends and family, access our gift registry, and save your credit card information. back to top

Can I change my registration information, including my email address?
As a registered user you can update and change your profile at any time. Simply sign in and then go to the "My Account" section of the website and make the appropriate changes. back to top

Do you offer gift packaging?
Yes. Our gift packaging option is available for $6.00 per gift box on most items. When you choose to have your purchase gift boxed, your gift will be packaged with tissue paper and packaged in a celadon-green box finished with a decorative ribbon. Each gift is accompanied by a Garnet Hill gift card personalized with your message.

You can group items together in gift boxes during the checkout process. We will do our best to fill your order as requested; however, due to box size limitations, we may need to make some adjustments. Please note that there is a limit of 3 gift boxes per ship-to address. back to top

Do you have a gift registry?
Yes. Garnet Hill offers an online gift registry program. For more detailed information, go to our online Gift Registry. back to top

How safe and secure is your website?
Garnet Hill protects your online order information by using Secure Sockets Layer (SSL) technology. SSL digitally encrypts your order, making it undecipherable to anyone except Garnet Hill. To take advantage of secure shopping, you must have an SSL-compatible browser such as Netscape or Internet Explorer. Some browsers and firewalls do not allow access to secure servers and will therefore limit your shopping experience. back to top

What is your privacy policy?
We encourage you to review our privacy policy by clicking on Privacy & Security that appears at the bottom of every page. back to top

What is a Card Identification Number?
We require a Card Identification Number on all credit card orders. The CIN is an important security feature that appears on the back of Visa, MasterCard, and Discover credit cards and on the front of American Express credit cards. This ID number is a three- or four-digit number that provides a cryptographic check of the information printed on the card. This helps validate that the customer placing the order is actually in possession of the card, and that the account is legitimate. back to top

How do I report technical problems?
If you experience a technical problem when using our site, please contact us immediately. You can use our Live Chat feature to report the problem between 8am to 5pm EST Monday thru Friday or email us at customerservice@garnethill.com. Please provide a description of the problem, the browser, including the version that you were using, and the date and time you encountered the problem. This will help us to pinpoint and resolve the issue. back to top